Project Background and Description

Following “Egypt’s Vision 2030” and the “Digital Egypt” Strategy, the Government of Egypt is intensifying its efforts to achieve the transformation to a digital society and introduced digital government as one of the main objectives for the comprehensive plan for administrative reform. Digital government, digitalization of public services and related processes, is among the main pillars to achieve a more efficient public administration, enabling citizens' ease of access to services, and enhancing the quality of life in general therefore gaining citizens’ satisfaction.

Project Scope

In the Egyptian-German bilateral development cooperation framework, the technical cooperation project "Supporting E-Government and Innovation in the Public Administration" (InnoPA) started the implementation in February 2022. the project works to improve the ability of the Egyptian government to steer the diverse processes of digital transformation and improve the institutional and capacity preconditions in the following areas:

1. Strategic and regulatory framework: To strengthen the organizational and process related enablers needed for the digital transformation.

2. Digital human resource management: To Better prepare HR systems in the public administration for the digital transformation.

3. Digital public service delivery: To improve the capacity of the government to provide digitalized user-friendly citizen-centric public services.

4. Public sector innovation To strengthen the organizational and process related enablers needed for the digital transformation.

4. GovStack 5.To pilot the whole-of-government approach in Egypt together with the Global GovStack Initiative aiming to build a common framework and technical practice for the design of reusable and interoperable digital components – referred to as “digital building blocks” – needed to digitally transform government.

Our mission

It is providing process mapping skills to service ministry’s employees to support MCIT in establishing a landscape of existing processes, creating a shared process understanding within all governmental entities, and providing process maps reengineering. The intervention is attached to the AHMOS lab project of MCIT that uses ARIS as a modeling tool following TOGAF 9.2 specifications.

The assignment aims at a two-fold approach. First, the training provides business process mapping skills to employees from different ministries. The training topics/content include: learning to use ARIS, BPM skills, BPM Analysis skills. Trainees will be able to use the knowledge to visualize processes within their working environment and be able to provide process maps for redesign and reengineering. Second, this assignment also focuses on coaching/quality control the trainees in their first attempts at mapping the processes of their services. Xperience Consulting is responsible for the quality of the maps delivered by the trainees.

For getting ahead in digitalization, it is not enough if organizations limit their capabilities to survival abilities alone, they need to convert every obstacle into learning opportunities. Rather than forcing things to go the way expected, sometimes a need to step back and reassess core business functions arise.

The real meaning of process reengineering lies in changes to the 4 main business disciplines – organization, technology, strategy, and people. The need for business process reengineering arises in several ways in an institution. How do you know if it is time for a business overhaul? Business processes must be reviewed regularly to determine if process reengineering is required.

Business process reengineering requires businesses to go back to the drawing board and break down the basic task. So, in order to perform this task, a training with the objective of Understanding the What, why, and How about Business Process Reengineering is a pre-requisite.

The following step would be a module/report on reengineered processes after a thorough look into the bottlenecks and the suggested improved processes.